Privacy statement

Information we collect

When you create an account or use Rent Monkey, we collect information you provide, such as your name, email address, account details, property and lease information, tenant records, messages, maintenance requests, uploaded documents, and payment-related records.

We record website page requests, IP addresses, timestamps, and technical error categories to understand usage, protect the service, and troubleshoot problems. These monitoring records are available only to platform administrators and are automatically removed after 30 days by an hourly cleanup process. Our hosting providers may also maintain their own technical logs. Signed-in sessions include browser information and activity timestamps to support account security and session management.

How we use information

We use information to provide rental-management features, maintain accounts, process payment-related activity, send service emails, respond to support requests, protect the service, and diagnose technical problems.

Who can access information

Rental information is available to landlords, tenants, and other authorized account users according to their roles and relationship to the records. Authorized administrators can access information to manage accounts and support the service.

We use service providers to operate Rent Monkey, including DigitalOcean for hosting and storage, Postmark for service emails, and Stripe for payment processing. These providers process information needed to deliver their services. Information may also be disclosed when required by law.

Sign-in and session information

Rent Monkey uses session credentials to keep you signed in and control access to your account. Signing out ends the current session. You can review and manage active sessions in Account Settings.

Retention and protection

We retain information as needed to provide the service, maintain rental and payment records, resolve disputes, and meet applicable obligations. Retention varies by the type of information and its purpose. Deleting or deactivating an account may not immediately remove associated rental history or backup copies.

We use access controls and other safeguards to protect information. No online service can guarantee complete security.

Your choices and questions

You can update available account details within the application. To ask about your information or request access, correction, or deletion, email [email protected]. We may need to verify your identity. Requests are handled subject to applicable law and recordkeeping obligations.

Updates to this statement

We may update this statement as the service changes. The date above indicates the latest revision.